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Privacy Policy

 

Thank you for visiting a Roche Website or interacting with us via email. At Roche, we understand that protecting the privacy of visitors to our Websites is very important and that information about your health is particularly sensitive. We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so. Please review this Privacy Statement to learn more about how we collect, use, share and protect information online.

Information collected 
Information you give us
At our Websites, we only collect your personally identifiable information (such as name, address, telephone number or email address) when you choose to submit it to us. For example, you may choose to register to receive information about a disease state that interests you. 

In some cases we also remove personal identifiers from data and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information helpful to us in improving our products and services.

  • Automatically Collected Information: We automatically receive certain types of information whenever you interact with us on our sites and in some emails we may send each other. Automatic technologies we use may include, for example, Web server logs/IP addresses, cookies and Web beacons.
  • Web Server Logs/IP Addresses. An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Roche collects IP addresses to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and Website performance review.
  • Cookies. A cookie is a piece of information that is placed on your computer when you access certain Websites. The cookie uniquely identifies your browser to the server. Cookies allow us to store information on the server to help make the Web experience better for you and to conduct site analysis and Website performance review. Most Web browsers are set up to accept cookies, although you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our sites may not work properly if you refuse cookies. This Roche Website uses Google Analytics to collect information. Google Analytics is a web analytics service provided by Google, Inc. ("Google") to help Websites analyze how users use the site.
  • Web Beacons. On certain Web pages or emails, Roche may utilize a common Internet technology called a "Web beacon" (also known as an "action tag" or "clear GIF technology.") Web beacons help analyze the effectiveness of Websites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.
  • Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by registering or sending emails, can these automatic tracking technologies be used to provide further information about your use of the Websites and/or interactive emails to improve their usefulness to you.

Your choices
You have several choices regarding your use of our Websites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites and not using any available personalized services. Certain sites may ask for your permission for certain uses of your information and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request.

As described above, if you wish to prevent cookies from tracking you anonymously as you navigate our sites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our sites may not work properly if you refuse cookies.

Use of data
Roche and/or the companies we hire to perform services on our behalf will use any personally identifiable information you choose to give us to comply with your requests or as otherwise disclosed to you in this Statement or on the Web page where you submit your information to us. We may refer to this information to better understand your needs and how we can improve our products and services.

We use aggregated (non-personally identifiable) information to help us understand trends and customer needs. For example, we may analyze the gender or age of visitors to sites about a particular medication or disease state, and we may use that analysis of aggregate data internally or share it with others.

Data sharing and transfer
We may provide your personally identifiable information that we collect and the data generated by cookies to any parent, subsidiary, or affiliate entities within the Roche corporate family, partner entities, and any vendors and service agencies that are engaged by any of the foregoing to help fulfill business transactions with you, such as providing customer services, communicating with you for marketing purposes, sending you promotional materials about our products, services and offers, and performing technological maintenance. 

We may also disclose personally identifiable information for these purposes: 
(a) in connection with the sale, assignment or other transfer of the business of the site(s) to which the data relates; 
(b) to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or 
(c) where needed for corporate audits or to investigate or respond to a complaint or security threat.

No Third-Party Direct Marketing Use. We will not sell or otherwise transfer the personally identifiable information you provide to us at our Websites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

Email a Friend or Colleague. On some Roche sites, you can choose to send a link or a message to a friend or colleague referring them to a Roche Website. Email addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.

Google Analytics. Roche Websites may use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, as mentioned above please note that if you do this you may not be able to use the full functionality of a Roche Website. By using a Roche Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Links to other sites
Our sites contain links to a number of Websites that may offer useful information to our visitors. This Privacy Statement does not apply to those sites, and we recommend communicating to them directly for information on their privacy policies.

Privacy statement for children
Our Websites are not intended or designed to attract children under the age of 13. We do not collect any personally identifiable information from anyone we know to be under the age of 18.

Additional information on websites
If a Website has particular provisions relating to privacy that differ from those stated here, those provisions will be disclosed to you on the page on which personally identifiable information is collected.

Updates to privacy statement
From time to time, Roche may revise this online Privacy Statement. Any such changes to this Privacy Statement will be promptly reflected on this page. Continued use of our sites following any changes in our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Roche Privacy Statement. The effective date of this Privacy Statement is June 4, 2014.

How to contact Roche
If you have any questions about Roche Privacy Statement or the information practices of our sites, you may contact us as follows:

Roche

Attention: Privacy Officer (Legal) 
4300 Hacienda Drive 
Pleasanton, CA 94588